At Real Money, your privacy is not merely a legal obligation — it is a commitment we uphold wholeheartedly. Find out how we collect, use, and protect your information.
Six core principles that underpin how Real Money handles every piece of your personal data.
We only collect data that is strictly necessary to provide our services. No excess data is collected without a clear and legitimate purpose.
Your data is used only for the purposes stated at the time of collection. We do not use your data for any other purpose without your consent.
128-bit SSL encryption, multi-layered firewalls, and strict access controls ensure your data is protected from unauthorised access at all times.
You have the right to access, correct, delete or withdraw consent for the use of your personal data at any time through your account settings.
Real Money has never and will never sell, rent, or transfer your personal data to third parties for marketing or commercial purposes without your consent.
All our data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and its applicable regulations.
Welcome to the Privacy Policy page Real Money. This document sets out transparently and in detail how we — Real Money operating under the domain realmoney.wine – collecting, storing, processing, using and protecting your personal information as a user of our platform.
We fully understand that in this digital age, privacy is increasingly valuable and sensitive. When you entrust your personal information to Real Money, we do not take that responsibility lightly. Every detail in this policy is written with the intention of giving you a clear and honest picture of our data handling practices.
This Privacy Policy forms part of the agreement between you and Real Money, along with our Terms & Conditions. By using our platform, registering an account, or making any transaction on Real Money, you signify your consent to the collection and use of personal data as described in this document.
This Privacy Policy is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have any questions, the Real Money support team is available 24 hours a day.
This policy applies to all information collected through the website Real Money, our mobile application (if applicable), email, live chat, WhatsApp, or any other channel used to interact with us.
Real Money only collects data that is strictly necessary to deliver our services safely and efficiently. The following are the categories of data we may collect from you:
This includes your full name as per your identification card (MyKad), date of birth, identification card or passport number, gender and profile photo (if provided voluntarily).
An active email address, Malaysian mobile number, and postal address (where required for specific verification purposes).
Details relating to your financial transactions on our platform, including the deposit methods used (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX via Maybank2u or CIMB Clicks), deposit and withdrawal records, and the name of the associated bank account holder. We does not store credit or debit card numbers directly — all transactions are processed through secure, certified payment gateways.
| Technical Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| IP Address | Security, fraud detection, geolocation control | 90 days |
| Browser Type & Version | Platform optimisation, technical troubleshooting | 30 days |
| Device Type & OS | User experience customisation (mobile/desktop) | 30 days |
| Login Records | Account security, suspicious access detection | 1 year |
| Gaming Activity Records | Dispute resolution, audits, responsible gaming | 5 years |
| Cookie Data | User preferences, platform usage analytics | 1–2 years |
Records of live chat conversations, emails, and any other communications you have had with our support team Real Money retained for staff training, dispute resolution, and service quality improvement purposes.
Real Money uses your personal data solely for lawful and stated purposes. There is no hidden or unauthorised use of your data.
You may withdraw your consent to receive marketing communications at any time by clicking the "unsubscribe" link in any of our marketing emails, or by updating your notification preferences in your account settings.
Real Money does not sell, rent or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we need to share your data with certain parties to enable our services to function properly:
We work with carefully selected third-party companies to help deliver certain aspects of our services – including payment gateway providers that process Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay and FPX transactions; gaming software providers that supply slots, live tables and sports betting; and analytics platforms that help us understand usage patterns. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
We may be required to disclose your personal data to government authorities, law enforcement agencies, or courts where we are obligated to do so under Malaysian law or a valid court order. In such cases, we will disclose only the minimum necessary.
In the event of a business merger, acquisition, or asset sale Real Money, users' personal data may be transferred as part of that business transaction. In such cases, we will ensure that the recipient is bound by privacy protection obligations equivalent to or greater than those set out in this policy.
Real Money's absolute commitment: your personal data will never be sold to any advertiser, data broker or marketing entity under any circumstances. This is a line we will never cross.
Protecting your personal data from unauthorised access, use, disclosure, alteration, or destruction is our top priority Real Money. We continuously invest in the latest security infrastructure to ensure comprehensive protection.
All data transmitted between your browser and our servers is protected by TLS 1.3 with 128-bit encryption — the same standard used by Malaysian banking institutions.
Our server infrastructure is protected by a multi-layered firewall, intrusion detection systems (IDS), and round-the-clock security monitoring by a dedicated cybersecurity team.
We offer two-factor authentication (2FA) for all user accounts. We strongly recommend enabling this feature for an additional layer of security.
Our security systems are regularly audited by qualified, independent third parties to identify and address any potential vulnerabilities.
While we take all reasonable steps to protect your data, it is important to understand that no security system can be guaranteed 100% secure. You also play an important role in keeping your account safe – by using a strong password, not sharing your login credentials and reporting any suspicious activity to us promptly.
Platform Real Money uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. The types of cookies we use are as follows:
These cookies are essential for the platform to function correctly. Without them, you will not be able to log in, make deposits or use the platform's core features. These cookies cannot be disabled.
These cookies store your preferences such as language selection, display settings, and game preferences so you don't have to reconfigure them each time you visit the platform.
We use analytics tools to understand how users interact with the platform Real Money. This data is collected in aggregate and cannot be used to identify any individual. It helps us improve the platform over time.
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality. You can also update your cookie preferences via the cookie settings panel located at the bottom of our website.
Our analytics cookies use anonymised aggregate data. We do not track individual identities through analytics cookies. This data is used solely to understand general usage patterns on the Real Money platform.
As a user of Real Money who are Malaysian citizens or residents, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). We are committed to respecting and facilitating the exercise of these rights:
You have the right to request and receive a copy of all personal data we hold about you within 21 days of the request being received.
If your personal data is inaccurate or incomplete, you have the right to request a correction. We will update our records within 14 days.
You may withdraw consent previously given for the use of your data for marketing or other optional purposes at any time.
Under certain circumstances, you have the right to request that we stop processing your personal data for specific purposes.
You may request the deletion of your personal data upon account closure, subject to our legal obligations to retain certain records.
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
To exercise any of the above rights, please contact our Data Protection team at privacy@realmoney.wine or via live chat 24/7. We will process your request within the timeframe required by law.
Real Money only retains your personal data for as long as necessary for the stated purposes, or as required by law. The following are general data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymised (i.e., processed so that it can no longer be linked to any specific individual). Deletion is carried out in accordance with strict security standards to ensure the data cannot be recovered.
Real Money is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from children or individuals below the legal age of majority.
Should we suspect or be informed that we have collected personal data from an individual under the age of 18 without valid guardian consent, we will take the following steps immediately: suspend the account in question pending investigation, delete all related personal data once confirmed, refund any remaining balance to the original source through the appropriate procedures, and report the incident to the relevant authorities if necessary.
We encourage parents and guardians to monitor their children's internet usage and to use parental control software on shared devices to prevent minors from accessing the platform Real Money.
Real Money may update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in how we deliver our services.
For significant and material changes that affect your fundamental rights, we will notify you via your registered email address and through a prominent notice on our platform's homepage at least 14 days before the changes take effect.
For minor changes or editorial amendments that do not affect your substantive rights, we may make updates without prior notice. The last updated date shown at the top of this document will always reflect the most current version.
We encourage you to review this Privacy Policy page periodically. Continued use of the Real Money following the enforcement of any changes shall be deemed your acceptance of the updated policy.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
You also have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia if you believe that Real Money has violated your privacy rights under PDPA 2010. We fully respect this right and encourage you to exercise it whenever necessary.
Your privacy and security are our top priority. Join over 850,000 Malaysian members who play on Real Money with complete peace of mind – because we protect your data the same way we protect your winnings.
Free registration. PDPA 2010 data protection. 24/7 Bahasa Malaysia support. 18+ age requirement.